William

Student Assistant

Delivered customer service in person, by phone, and online through the 24-hour service desk, resolving resident issues efficiently. Processed and distributed mail and packages in compliance with federal mail handling guidelines, maintaining accuracy and resident trust. Managed resident records, key issuance, and package distribution using StarRez, improving accuracy and streamlining daily housing operations. Prepared operational reports and maintained confidential student records using Microsoft Excel and StarRez, supporting reliable recordkeeping for housing staff. Resolved student concerns by collaborating with housing staff, strengthening communication and service efficiency across the residence hall