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Wbeymar
Coordinador Bilingüe con 10 años de experiencia en atención y operaciones
Video resume
Contact
Competencies
Supervisión y desarrollo de equipos en ambientes de alto rendimiento.
Proporciona soporte y asistencia de calidad a usuarios y clientes en diversos contextos.
Realiza auditorías, informes y análisis de métricas usando Excel y sistemas similares.
Gestiona rutas, atrae y coordina grupos en entornos turísticos y de transporte.
Mantiene comunicación efectiva en y fuera de las operaciones, asegurando la eficiencia y el cumplimiento.
Education
Languages
Summary
Profesional bilingüe con amplia experiencia en gestión de equipos, atención al cliente, análisis de datos y logística en diversos sectores, incluyendo telecomunicaciones, transporte y atención social.
Key Achievements
- Coordination de equipos y formación en roles diversos en atención y logística.
- Implementación de auditorías y reportes operativos en entornos de atención al cliente.
- Experiencia en control y gestión de procesos disciplinarios y terminaciones de contrato.
Experience
Bilingual Intermediate Coordinator
Support the agents on the floor., Audits., Payroll updates and reports., Conducting disciplinary processes., Device status reporting., Staff development., Preparing operational reports., Contract terminations., Team formation.
Customer service agent
Customer service and assistance., Proficiency in office tools (Microsoft Office, etc.)., Support the agents on the floor.
Train driver
Ensure the proper mobilization and safety of Metro users through general inspections of the cabin and the different train systems, primarily focusing on door closure and braking., Maintain constant communication in the yards with the control tower and on the commercial line with the central control...
Psychology Intern
Group and individual academic advising on the theoretical handling, application, and interpretation of various psychological tests., Psychology workshops., Application and preparation of psychological test reports.
Volunteer Psychologist
Care for vulnerable populations of children and adolescents in Commune 13 of Medellín., Support for school activities., Recreation., Craft workshops.
Tour guide
Customer service and assistance., Managing attractions according to different protocols and manuals., Quality audits., Recreation., Craft workshops.
Tour guide
Customer service and assistance., Managing attractions according to different protocols and manuals., Quality audits., Recreation., Craft workshops.
Tour guide
Customer service and assistance., Managing attractions according to different protocols and manuals., Quality audits., Recreation., Craft workshops.
Logistics Operator
Customer service and assistance., Guiding heterogeneous groups on routes and various experiences., Managing attractions according to different protocols and manuals.
Logistics Operator
Customer service and assistance., Guiding heterogeneous groups on routes and various experiences., Managing attractions according to different protocols and manuals.