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Warren
Subject Matter Expert (SME)
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Competencies
Experiencia demostrada en Customer Experience.
Experiencia demostrada en Technical Support.
Experiencia demostrada en Sales.
Experiencia demostrada en Troubleshooting.
Experiencia demostrada en Escalation Management.
Education
Languages
Summary
Subject Matter Expert (SME) buscando nuevas oportunidades
Experience
Subject Matter Expert (SME)
Resolve complex customer and technical support cases for Starlink across service, connectivity, account, and troubleshooting scenarios, delivering clear and effective resolutions in a high-volume environment.. Provide SME-level escalation support and real-time guidance to frontline agents, helping strengthen case resolution, procedural consistency, service quality, and overall team performance.. Collaborate with frontline teams to clarify procedures and support consistent handling of customer cases across multilingual service interactions.
Administrative Procedures Manager
Provided customer service at Acueductos y Alcantarillados (AyA), managing documentation, payments, account inquiries, and service orders to enhance service quality.. Offered phone support at Caja Costarricense de Seguro Social (CCSS), assisting with pension inquiries, interdepartmental communication, and data management.. Coordinated customer information, documentation, and internal communication to support accurate follow-up and efficient administrative service processes.
Loan Specialist and Customer Service
Assessed loan applications, collected necessary documentation, and analyzed applicants' financial profiles to evaluate eligibility.. Provided prompt and effective assistance to customers, addressing inquiries, concerns, and issues to ensure a positive and satisfactory experience.. Guided customers through documentation and eligibility requirements, ensuring clear communication throughout the loan application and service process.