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Ismael
Customer Service & Support Specialist with focus on bilingual communication
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Competencies
Provided support to English and Spanish speakers across various customer service roles, ensuring clear communication.
Assisted clients with technical issues, including troubleshooting and issue resolution in a support role at Concentrix.
Used dispatch software/tools to manage orders, prioritize requests, and enhance delivery coordination.
Provided administrative and operational support, including document handling and customer inquiries.
Handled customer communications via chat and voice channels, demonstrating flexibility in support delivery.
Education
Languages
Summary
Dedicated bilingual professional with diverse experience in customer service, technical support, and dispatch operations. Skilled in communication, problem-solving, and multi-channel support, aiming to improve operational efficiency and customer satisfaction.
Key Achievements
- Logged multiple roles across customer service, technical support, and back office support, demonstrating versatile communication skills.
- Gained experience in dispatch software and tools, emphasizing communication and operational efficiency improvement.
- Handled chat and voice customer interactions, managing multiple requests and resolving issues effectively.