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Technical Support & Manufacturing Specialist with 5+ years in tech and medical devices
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Competencies
Delivered technical assistance for software and hardware, focusing on customer satisfaction and efficient problem resolution.
Handled high-demand customer inquiries, ensuring effective communication and issue resolution.
Participated in manufacturing processes for medical devices, adhering to quality standards and operational metrics.
Analyzed manufacturing data to optimize processes and enhance productivity, supporting quality assurance.
Streamlined production workflows at Boston Scientific, accelerating task completion and maintaining compliance.
Education
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Summary
Experienced in providing comprehensive technical support and optimizing manufacturing processes in medical and tech industries. Skilled in customer service, data analysis, and process improvement with a proven ability to adapt swiftly to new tools and standards.
Key Achievements
- Provided high-level technical support, resolving complex software and hardware issues to ensure customer satisfaction.
- Optimized manufacturing processes at Boston Scientific, resulting in faster task completion and quality compliance.
- Participated in process transfer and new product implementation for medical devices across international sites.
Experience
Technical Support Advisor II
Support for software, hardware configuration, and use of intelligent devices., My role is based on providing high-level technical support, focusing on high-demand customer service., Resolving queries effectively, ensuring customer satisfaction., Rapid adaptation to new processes and digital tools.
Operator
Production company of medical products. My responsibilities were based on the manufacturing of medical devices for the heart, complying with quality and productivity metrics., Optimization of operations, achieving faster task completion than established time., Participation in the transfer of...