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Customer Service Professional with extensive experience in BPO industry
Contact
Guatemala City, Guatemala, Guatemala
Available on CazVid
Competencies
Customer ServiceIntermediate
Handled customer inquiries and support interactions across various companies, ensuring quality service.
Communication SkillsIntermediate
Communicated effectively with clients and team members through multiple communication channels.
Problem SolvingBeginner
Addressed customer issues and inquiries, aiding in troubleshooting and resolution processes.
MultitaskingIntermediate
Managed multiple customer interactions and account responsibilities efficiently.
Education
English American School
Instituto Suger Montano
Instituto Suger Montano
Summary
Dedicated customer service professional with experience in BPO industry handling customer inquiries and support.
Key Achievements
- Demonstrated role progression across multiple BPO companies, showcasing adaptability and skill development.
- Engaged in customer contact channels, handling diverse communication platforms and client interactions.
- Built proficiency in managing customer inquiries, troubleshooting, and problem resolution in fast-paced environments.
Experience
Taxis Rotativos ESPACOM
2000 - 2004
NCO Star Comunication de Guatemala
2012 - 2014
World Connection, S.A
January 2015 - June 2015
Intelenet Services, S.A.
October 2016 - December 2017
C3 Customer Contact Channels
July 2018 - March 2019
Panamericom
May 2019 - September 2019
Word Connection
November 2019 - January 2020
Alorica
July 2020 - January 2021
Pronto BPO
March 2021 - June 2023
Telus International
June 2023 - October 2023
ICS Intouch
November 2023 - April 2024
Skills
Customer ServiceCommunication SkillsProblem SolvingMultitasking
Published on CazVid - Jul 3, 2025