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Quality Auditor with 4+ years of experience in manufacturing and government projects
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Competencies
Performed quality inspections, audits, and documentation in manufacturing and project environments.
Handled customer queries via calls, maintained service standards, and documented interactions.
Promoted loan products, followed up leads, and maintained sales records in financial services.
Operated machinery, conducted visual inspections, and contributed to process improvements.
Managed team shift operations, logistics, order dispatch, and inventory at Amazon.
Education
Languages
Summary
Experienced in quality audits, customer support, sales, and production operations with a focus on process improvement and team coordination.
Key Achievements
- Conducted comprehensive quality inspections ensuring ISO and government compliance.
- Trained junior team members on audit procedures at MSME government project.
- Managed team operations and logistics coordination at Amazon Warehouse.
Experience
Quality Auditor (Contract Basis)
Conducted quality inspections and audits to ensure compliance with project standards., Documented and reported defects, offering corrective action recommendations., Coordinated with vendors and internal teams to meet quality benchmarks., Used checklists and SOPs to maintain documentation accuracy.,...
Customer Support Executive
Handled inbound and outbound calls to resolve customer queries., Maintained service quality standards and customer satisfaction., Provided detailed product/service information with clarity and patience., Logged customer interactions in CRM systems., Achieved monthly targets for resolution rate and...
Sales Executive (Loans Division)
Promoted personal and home loan products to eligible customers., Followed up with leads and closed sales efficiently., Maintained sales records and met KPI benchmarks., Ensured documentation accuracy and compliance., Trained in DSA and tele-sales techniques.
Production Associate
Operated machinery and ensured smooth production flow., Conducted visual inspections and quality checks on parts., Reported defects and collaborated with engineers for process improvements.
Trainee – Production & Visual Inspection
Performed visual quality checks on vehicle chassis systems., Assisted in documentation and reporting under production SOPs., Learned 5S and lean manufacturing principles.
Incharge
Managed team shift operations and order dispatch., Coordinated logistics and warehouse organization., Ensured smooth order picking, packing, and inventory management.