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Operations Manager at Outsourcing Total SAC
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Competencies
Expertise in designing and executing operational strategies to optimize efficiency and compliance.
Proficient in legal process oversight, ensuring adherence to local labor laws and regulatory standards.
Experienced in managing large teams, fostering collaboration and achieving operational goals.
Confident negotiator skilled in stakeholder engagement and conflict resolution.
Education
Languages
Summary
Results-driven Operations Manager with over 15 years of experience leading legal, operational, and HR functions in Peru's collection and outsourcing sectors. Adept at streamlining processes, ensuring compliance, and managing large teams to achieve strategic objectives.
Key Achievements
- Led operational, legal, and HR functions to ensure regulatory compliance and strategic growth.
- Reduced case resolution time by 15% through process improvements at Direct Contact Solutions SAC.
- Designed legal and operational strategies for major collection cases, managing over 140 team members.
Experience
Operations Manager
Spearheaded operations, legal advisory, and HR functions, ensuring full compliance with local labor laws and regulatory standards., Developed and executed cross-functional operational strategies, boosting team efficiency by 20%.
Collection Manager
Reduced case resolution time by 15% through streamlined legal process oversight and tech-based workflow improvements., Acted as chief liaison with key stakeholders, translating complex legal and compliance frameworks into actionable business processes.
Operations Manager
In charge of designing strategies for the Collection area, with more than 140 collaborators., Design of legal strategy for the most important cases.