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Victor
Customer Service & Operations Specialist with 3+ years in logistics
Video resume
PRT Agent
Last role was handling Escalated calls plus creación, follow-up and Resolution of Lost/missing packages
Contact
Guatemala City, Guatemala, Guatemala
Open to remote
Available on CazVid
Competencies
Customer ServiceAdvanced
Provided excellent customer support with a focus on follow-up and resolution
Operations & LogisticsIntermediate
Handled package management and logistics-related tasks within operational processes
Communication & Active ListeningAdvanced
Applied active listening and empathetic communication to improve customer interactions
Case Follow-up & ResolutionIntermediate
Ensured timely follow-up and resolution of customer cases to maintain satisfaction
Summary
Experienced in handling escalated customer calls, logistics, and package resolution with a focus on empathy and attention to detail.
Key Achievements
- Handled escalated calls, resolving complex customer issues efficiently
- Managed creation, follow-up, and resolution of lost/missing packages
- Developed strong skills in empathy, attention to detail, and active listening
Skills
Customer ServiceOperations & LogisticsCommunication & Active ListeningCase Follow-up & Resolution
Published on CazVid - Jul 3, 2025