Dedicated support specialist with over 10 years of experience in customer service, tech support, and team management across telecom, IT, healthcare, and education sectors. Skilled in training, process improvement, and client satisfaction.
Handled inbound calls, account questions, collections, and customer issue resolution for telecom, insurance, and health services.
Provided product guidance, troubleshooting, and user training for Omnitracs, Qualcomm, and internal IT teams.
Supervised and trained support teams, conducted evaluations, and managed scheduling, performance metrics, and hiring processes.
Utilized various software including Salesforce, Jira, Microsoft Office, and programmed in Visual Basic, C++, Java, and Visual FoxPro.
TELVISTA - GRUPO TECNICO DE SERVICIOS, S.A. DE C.V. - Grupo Carso, S.A. de C.V.
answering calls from Verizon online Located in the U.S., assisting customers with any problem related to the internet access, upselling any available addons, extra speeds, packages, channels, phone minute packages
Speak Too day
Teach any assigned classes, Educate and guide students towards the TOEFL, IELTS tests for certification, Take notes on assistance, homework checking, and overall student score, Create PowerPoint presentations for in-class use, Drive to and from locations for the assigned classes
CdeC Qualcomm / Omnitracs
Answer the phone and help and guide customers with any problem they present on the use of the Omnitracs products, In charge of training new hires since the start of the project, Updated knowledgebase create training documentation and information, Staff management, Scheduling and more
CdeC Omnitracs
Yearly Evaluations, Training manager, Bonus stats and metrics, Agent of the week score card on a weekly basis, Overtime granting/processing/Approving Payroll, Weekly status report to Omnitracs Upper management, Survey responses - call downloads – daily/when Needed – Customer satisfaction Score, Net...
web programming
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