David - Workforce Coordinator with 10+ years in Recruitment & Customer Service

Mexicali, Baja California, Mexicoen

Led a team of three Local Resource Planners managing 150+ agents across two accounts.

Organized medium to large-scale recruitment events in Mexico, including venue, logistics, and workflow planning.

Published on CazVid

Summary

Resource planner and customer service specialist with extensive experience in team coordination, recruitment, and technical troubleshooting across agricultural, telecommunications, and customer support sectors.

Key Achievements

Coordinated scheduling and resource allocation to ensure operational efficiency and meet service requirements.

Skills

Team CoordinationAdvanced

Managed and coordinated teams of various sizes in recruitment, scheduling, and customer support environments.

Recruitment & Event PlanningAdvanced

Handled recruitment processes and organized large recruitment events, overseeing logistics and candidate onboarding.

Customer Support & TroubleshootingAdvanced

Provided technical support and resolved connectivity issues for DSL internet customers in a contact center setting.

Data Management & ReportingIntermediate

Collected, digitalized, and reported on maintenance logs, inventory, and KPI metrics to inform decision-making.

Experience

H2A Assistant Lead

FRESH HARVEST, Inc. (Harvest Tek de Mexico)

JANUARY 2019 - PRESENT

Create lists of workers for our different H2A contracts., Plan ahead to schedule consulate appointments., Coordinate the H2A Assistants team to notify our workers of the necessary steps in the process., Plan and set up the recruitment process when needed, contact and interview new candidates,...

Contact Center Agent

TELVISTA de México, SA de CV

MAY 2018 - DECEMBER 2018

Tech Support representative for AT&amp;T business and residential DSL internet customers., Resolved connectivity issues, modem configuration, remote troubleshooting and dispatch field technicians to customers’ locations.

Administrative Assistant

NOVEDADES AGRICOLAS DASA

AUGUST 2015 - FEBRUARY 2018

Data collection and digitalization of maintenance and safety logs from the different work areas, compost logs, raw material intake logs and inventory control., Reporting of daily, weekly and monthly production and weekly and monthly sales., Invoicing, freight coordination, issuing of sanitary...