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Administrative Professional with over 10 years of experience in office management, customer service, and sales
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Competencies
Expert in managing daily office operations, scheduling, correspondence, and maintaining records efficiently.
Proven ability to address customer inquiries, resolve complaints, and build strong client relationships.
Experienced in promoting products/services, achieving sales targets, and supporting marketing initiatives.
Proficient in Microsoft Office Suite, SAP, and online research tools for efficient data management.
Education
Languages
Summary
Dedicated professional with over 10 years of experience in office management, customer service, and sales. Skilled in streamlining operations, building client relationships, and supporting marketing efforts. Committed to delivering high-quality service and operational excellence.
Key Achievements
- Streamlined office operations at MPCS, improving efficiency and accuracy in financial record-keeping
- Consistently achieved sales targets and enhanced client relationships as a Sales Consultant at Uninsured Consultants
- Handled high-volume customer inquiries at Lendcor Pty Ltd, resolving issues promptly and maintaining high customer satisfaction
- Contributed to marketing campaigns, increasing product visibility and client engagement
Experience
Administrator
Manage daily office operations, including scheduling, correspondence, and filing.. Maintain accurate financial and bookkeeping records.. Handle incoming calls and queries with professionalism.. Support management with minute-taking, reporting, and document preparation.
Sales Consultant
Promoted products and services to new and existing clients, achieving sales targets.. Developed client relationships through excellent communication and follow-ups.. Contributed to marketing campaigns and strategies to drive customer acquisition.. Improved customer retention by providing tailored solutions.
Customer Service Representative
Assisted customers with inquiries, account information, and service requests.. Handled high volumes of inbound and outbound calls while maintaining professionalism.. Resolved customer complaints and ensured quick problem resolution.. Captured and updated client information accurately in company systems.. Maintained strong customer relationships through effective communication and support.