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Customer Service & Sales Specialist with 5+ years in client-focused roles
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Competencies
Delivered effective support through written and telephonic communication, focusing on customer satisfaction.
Handled product sales and personalized advice, contributing to sales growth and customer loyalty.
Excelled in clear, empathetic communication with clients, colleagues, and international partners.
Managed social media accounts and CRM systems to enhance engagement and data collection.
Supported international programs, event logistics, and data analysis to improve processes at INVIMA.
Education
Languages
Summary
Versatile professional with extensive experience in customer service, sales, international affairs support, and educational advising. Skilled in communication, social media, and data analysis, committed to enhancing client satisfaction and operational efficiency.
Key Achievements
- Managed multiple customer conversations daily, improving response capacity and service quality at Foundever.
- Supported international affairs reporting, event logistics, and process improvements at INVIMA.
- Provided personalized product advice and managed social media, driving sales and customer engagement at Viaindustrial.
Experience
Customer Service Agent
Effective customer service through written communication channels, ensuring a positive user experience., Efficient management of multiple simultaneous conversations, optimizing time and improving response capacity., Strict compliance with service protocols and established quality metrics to ensure...
Commercial Assistant
Sale and distribution of makeup products, facial care, accessories, and related items., Personalized customer advice on different uses and application methods of products., Social media management., Demonstration of makeup techniques.
Salesperson and Owner
Intern in the International Affairs Office
Support in the preparation and presentation of reports on the management of international affairs under INVIMA's competence., Support in the formulation and management of programs, plans, and international cooperation projects of INVIMA., Support in responding to requests, inquiries of...
Operational Advisor
Advising clients on educational loans., Review in the central systems for viability, filing, and corresponding achievement.