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Customer Service & Technical Support Specialist with 3+ years in telecom and retail
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Competencies
Applied troubleshooting skills to resolve technical issues effectively for diverse client needs.
Provided consistent, friendly, and professional service across telecommunications, financial, and retail sectors.
Utilized bilingual abilities in English and Spanish to enhance customer interactions and team collaboration.
Managed work assignments and vendor communication to ensure timely service execution.
Education
Languages
Summary
Dedicated professional with over 3 years' experience in delivering technical support and customer service in telecommunications, finance, and retail sectors. Skilled in troubleshooting, communication, and team collaboration, committed to providing high-quality service and operational...
Key Achievements
- Provided technical support for telecommunications and financial clients, managing troubleshooting and resolution.
- Handled complex client escalations through effective communication, maintaining high satisfaction ratings.
- Supported work order dispatch and vendor coordination to ensure efficient service delivery.
Experience
Customer Service & Technical Support Agent
Provided comprehensive technical support and customer service for telecommunications and financial clients, effectively managing troubleshooting and issue resolution., Managed work order dispatch and vendor coordination, ensuring efficient and timely service delivery to maintain high operational...
Customer Service & Technical Support Agent
Customer Service & Technical Support Agent
Service & Administration Associate
Managed daily administrative tasks and point-of-sale operations, demonstrating high levels of accuracy and cash handling integrity., Delivered prompt and friendly customer service in a retail environment.