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Customer Service Representative with 5+ years of multilingual support experience
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Competencies
Delivered high-quality customer service across multiple channels, ensuring client satisfaction and issue resolution.
Provided technical support for tablets, online platforms, and payment systems to ensure operational efficiency.
Supported both English and Spanish-speaking customers, maintaining professionalism and clarity in all interactions.
Designed and delivered training sessions for new hires, including evaluation of performance and feedback.
Ensured accurate documentation, review for quality, and compliance with internal and external regulations.
Education
Languages
Summary
Experienced customer service professional skilled in bilingual support, technical troubleshooting, and training, with a proven track record in high-volume and complex inquiries.
Key Achievements
- Promoted from Customer Service Agent to Support Specialist at Teleperformance for strong performance and leadership.
- Handled high-volume calls in English and Spanish, achieving high customer satisfaction through effective issue resolution.
- Provided technical troubleshooting and account support, maintaining smooth operation of order and payment systems.
Experience
CUSTOMER SERVICE REPRESENTATIVE
Provided phone support to partner restaurants, assisting them with inquiries related to customer orders, payment processing, and account management., Handled financial questions regarding weekly payouts and bank deposits for merchant owners., Performed basic troubleshooting for Grubhub tablets used...
CUSTOMER SERVICE REPRESENTATIVE
Assisted customers with Spanish and English language inquiries in a timely and professional manner., Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention., Actively listened to customers, handled concerns quickly and...
CUSTOMER SERVICE REPRESENTATIVE
Provided high-quality customer service and tax assistance to English-speaking users, ensuring accurate and timely support., Delivered technical support and troubleshooting for users across multiple communication channels (calls, chats, and emails)., Initially hired as a Customer Service Agent and...
CUSTOMER SERVICE REPRESENTATIVE
Provided personalized assistance to users in the healthcare area, ensuring accurate guidance and support throughout their service process., Accompanied patients and validated required information to complete healthcare procedures efficiently., Verified service status and confirmed additional costs...