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Competencies
Demonstrated experience with Exceptional communication and negotiation skills.
Demonstrated experience with Bilingual: Fluent in English and Spanish.
Demonstrated experience with Proven leadership and coaching abilities.
Demonstrated experience with Strong multitasking and time management.
Demonstrated experience with High-pressure problem-solving.
Education
Languages
Experience
Leads Manager / Closer
Managed follow-ups with qualified leads from lead generation agents., Negotiated property prices and terms directly with sellers., Reviewed and explained purchase agreements prior to signing., Closed multiple successful deals and contributed to revenue growth.
Bilingual Customer Service & Sales Agent
Delivered excellent customer service in both English and Spanish., Handled inquiries related to electric vehicles and technical support., Drove sales through upselling and lead qualification., Assisted in streamlining support processes for better customer experience.
Customer Service Agent & Team Leader
Provided billing support for DIRECTV through live chat (handling 3-4 chats simultaneously)., As Team Leader: coached 19 agents, monitored metrics, and implemented improvement plans.
Medical & Emergency Interpreter
Interpreted real-time calls for medical appointments, 911 emergencies, insurance inquiries, and more.
Lead Generator / Fronter
Cold called property owners and pre-qualified leads for real estate investment opportunities.
Customer Service & Tech Support
Provided technical support for home optimization and security systems.
Lead Generator (Premier Psychiatry)
Scheduled appointments, updated patient records, relayed messages to medical providers, and explained service policies.