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Disputes Specialist Bogotá
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Competencies
Experiencia demostrada en Documentation Management.
Experiencia demostrada en Calendar & Email Coordination.
Experiencia demostrada en Data Entry.
Experiencia demostrada en Customer Data Management.
Experiencia demostrada en Intake & Case Management.
Education
Languages
Summary
Disputes Specialist Bogotá buscando nuevas oportunidades
Experience
Risk Analyst
Conducted complex back-office investigations involving disputes with 6+ transactions and high-dollar claims by analyzing account activity, IP addresses, geolocation, device information, PIN changes, personal information updates, and other fraud indicators to determine dispute validity and identify unauthorized activity.. Applied Regulation E (Reg E) and Non-Reg E guidelines while resolving electronic payment disputes, ensuring compliance with Visa network rules, regulatory requirements, internal policies, and SLAs, while collaborating with Fraud Operations, Compliance, Risk Management, and Customer Support to resolve complex investigations.. Maintained 98%+ Quality Assurance (QA) performance by consistently delivering accurate, audit-ready investigations, managing a high-volume caseload, and providing well-documented, risk-based decisions that minimized fraud losses and supported operational excellence.
Sr Disputes Support
Developed and maintained operational tracking tools in Microsoft Excel, providing actionable insights to leadership teams and supporting workflow continuity during system disruptions.. Designed and managed the VISA GCAS News database, ensuring the accuracy and maintenance of customer contact information and alternative communication channels across multiple issuers.. Performed data validation and information updates to support customer communication processes, contributing to improved data reliability and operational efficiency.. Collaborated with internal stakeholders to streamline conference and transfer procedures, reducing average team hold time by 30% through process optimization and enhanced information accessibility.
Customer Care Advisor
Contributed to the maintenance and continuous update of operational databases, procedures, and policy documentation, ensuring information accuracy and accessibility for customer-facing teams.. Collected, organized, and analyzed technology incident data through structured reporting tools, providing insights that supported issue resolution initiatives and reduced processing times by 40%.. Supported cross-functional collaboration with IT and operational teams by monitoring recurring system issues and facilitating data-driven process improvements.. Designed process documentation and workflow diagrams to standardize troubleshooting procedures, increasing team operational efficiency by 30% and improving knowledge management practices.