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Customer Support & Operations Specialist with 5+ years in client coordination
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Competencies
Coordinated dispatch and tasks prioritization for efficient operations in client service environments.
Handled multiple customer queries and requests via digital channels, ensuring timely responses and issue resolution.
Utilized CRM, messaging platforms, and Microsoft Office tools to organize workflows and track interactions.
Maintained clear and effective communication with clients, teams, and external partners in diverse roles.
Education
Languages
Summary
Experienced in managing customer interactions and operational tasks across various industries. Skilled in digital communication, documentation, and multitasking in fast-paced environments to support client satisfaction and team efficiency.
Key Achievements
- Streamlined communication processes between clients, internal teams, and external partners at Jessica Ortiz Propiedades y Negocios.
- Managed high volumes of customer interactions remotely, ensuring timely responses and documentation across multiple digital platforms.
- Supported sales and administrative teams in daily operations, maintaining accurate records and resolving issues swiftly to enhance satisfaction.
Experience
Operations & Client Coordination Assistant
Coordinated communication between clients, internal teams, and external partners., Managed multiple requests simultaneously, prioritizing tasks to ensure timely execution., Maintained accurate records, logs, and client information., Resolved issues quickly to maintain customer satisfaction.,...
Remote Operations & Customer Support
Managed high volumes of customer messages and service requests through WhatsApp, Messenger, and email., Prioritized incoming requests and ensured timely responses., Documented interactions and tracked follow-ups for reporting purposes., Supported clients across different industries in fast-paced...
Sales & Operations Assistant
Coordinated customer requests, bookings, and internal operations., Communicated directly with clients to provide updates and resolve issues., Maintained accurate operational records and customer data.