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Accounts Manager
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Competencies
Demonstrated experience with Anti-Money Laundering (AML).
Demonstrated experience with Know Your Customer (KYC).
Demonstrated experience with Customer Due Diligence (CDD).
Demonstrated experience with Transaction Monitoring.
Demonstrated experience with Fraud Investigation & Risk Assessment.
Education
Languages
Summary
Accounts Manager open to new opportunities
Experience
Accounts Manager
Maintain day-to-day accounting records and bookkeeping. Record income, expenses, petty cash, and production-related transactions. Reconcile bank statements and monitor cash flow. Prepare and track budgets for video shoots, ad films, campaigns, and production projects. Monitor project-wise expenditure against approved budgets. Coordinate with producers and production managers to control overspending. Prepare cost sheets and project profitability reports. Generate client invoices and follow up on payments. Track receivables and maintain payment schedules. Process vendor payments including equipment rental vendors, freelancers and crew, studios and locations, and travel and accommodation vendors. Coordinate with CA and auditors during filing and audits. Prepare monthly and quarterly financial reports. Maintain vendor database and payment records. Verify bills, quotations, purchase orders, and receipts. Ensure proper filing of contracts and financial documents. Manage expense approvals and internal documentation
Senior Customer Support & Fraud Investigation Analyst
Conducted comprehensive KYC and Customer Due Diligence (CDD) reviews during customer onboarding, ensuring regulatory compliance and accurate customer verification.. Performed risk-based assessments and customer profiling to identify high-risk accounts and potential financial crime exposure.. Monitored customer transactions and account activities to identify unusual patterns, suspicious transactions, and fraud indicators, escalating cases for further investigation when required.. Managed a high volume of customer accounts while consistently meeting Turnaround Time (TAT), quality, productivity, and compliance standards.. Delivered customer support by addressing account-related concerns, verification requests, onboarding issues, and transaction-related queries while maintaining high service standards.. Demonstrated strong attention to detail, analytical thinking, and decision-making skills while balancing risk management and customer experience.
Fraud Specialist & AML Analyst
Investigated fraud alerts and reviewed suspicious transactions to identify potential financial crime, fraudulent activity, and policy violations.. Performed transaction monitoring and behavioural analysis to detect unusual account activity, high-risk transactions, and fraud indicators.. Conducted KYC, Customer Due Diligence (CDD), and account verification reviews to ensure regulatory and internal compliance requirements were met.. Supported AML investigations and Suspicious Activity Report (SAR) processes by gathering and analysing customer, transaction, and account-related information.. Reviewed and analysed fraud cases involving account misuse, identity discrepancies, unauthorized transactions, and suspicious account behaviour.. Worked closely with fraud operations, compliance, risk, and customer support teams to investigate escalations and resolve complex cases efficiently.. Escalated high-risk or suspicious cases to relevant investigation and compliance teams for further review and action.. Assisted customers with fraud-related concerns, account verification issues, transaction disputes, and account protection measures, ensuring a balance between risk mitigation and customer experience.. Applied strong analytical and decision-making skills to assess fraud exposure, minimize operational risk, and support financial crime prevention efforts.. Contributed to process improvements by identifying recurring fraud trends, operational gaps, and opportunities to strengthen fraud detection and investigation workflows.
Senior customer support and AML Specialist
Performed end-to-end AML monitoring, transaction monitoring, name screening, and Customer Due Diligence (CDD) activities to support regulatory and internal compliance requirements.. Conducted sanctions and name screening reviews against internal and regulatory watchlists to identify potential compliance risks and high-risk customer profiles.. Worked within the Compliance Resolution Unit (CRU) to review escalated cases, resolve compliance-related issues, and support risk mitigation processes.. Investigated and analysed suspicious transactions, unusual account activity, and fraud indicators, escalating high-risk cases for further investigation and resolution.. Supported fraud investigation processes involving account verification, transaction analysis, customer authentication, and suspicious activity reviews to minimize financial and operational risk.. Performed transaction monitoring and alert reviews to detect irregular patterns, potential money laundering risks, and policy breaches while maintaining compliance standards.. Managed customer escalations and delivered high-quality customer support for banking products and services, ensuring prompt issue resolution and strong customer experience.. Handled compliance and operational escalations by coordinating with internal teams including fraud, compliance, operations, and customer service departments.. Worked on banking sales and customer acquisition initiatives involving loans, credit cards, and financial products, supporting customer onboarding and relationship management.. Assisted customers with loan and credit card inquiries, application support, account servicing, and dispute resolution, balancing service excellence with compliance obligations.. Maintained strong adherence to SLA, TAT, quality, and regulatory compliance requirements while managing multiple queues and priorities.. Demonstrated strong analytical, communication, and decision-making skills while supporting financial crime prevention, customer retention, and operational efficiency.
Customer Support Executive / Complaint Resolution Specialist
Delivered end-to-end customer support services for an e-commerce platform through voice, non-voice (chat), and email channels, ensuring timely and effective issue resolution.. Handled high volumes of customer interactions related to orders, deliveries, refunds, cancellations, payment issues, returns, and account-related concerns while maintaining service quality standards.. Worked within the Complaint Resolution Unit (CRU) to manage escalated customer complaints and provide effective solutions aimed at customer satisfaction and retention.. Investigated and resolved customer grievances and service escalations by analysing order history, payment details, transaction records, and customer interactions.. Coordinated with internal teams including logistics, operations, payment support, and vendor management to ensure prompt issue resolution and seamless customer experience.. Processed and monitored refunds, replacement requests, return cases, and compensation claims in line with company policies and service guidelines.. Managed email correspondence and non-voice support queues, ensuring professional communication, accurate documentation, and adherence to response-time SLAs.. Provided real-time support over voice channels, maintaining professionalism, empathy, and effective communication while addressing customer concerns.. Handled customer escalations and sensitive cases involving delayed deliveries, damaged products, payment disputes, and policy-related concerns.. Maintained accurate records of customer interactions, complaint details, and resolution updates using CRM and internal support tools.. Consistently achieved SLA, TAT, productivity, and quality benchmarks while managing multiple cases and support queues.. Assisted in identifying recurring customer pain points and process gaps, contributing to service improvement and enhanced customer satisfaction.. Demonstrated strong problem-solving, conflict resolution, and customer relationship management skills while supporting overall operational efficiency.