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Freight Broker with 5+ years in Logistics & Customer Service
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Competencies
Provided support via email, chat, and phone, resolving inquiries related to billing, shipping, and legal issues.
Managed shipping, billing, and product concerns, coordinating specifically with healthcare providers and insurance entities.
Guided product selection, met sales goals, and employed cross-selling strategies in retail environments.
Supervised new agents, ensuring onboarding and operational consistency at Transcom Colombia.
Utilized CRM systems and database tools for managing client relationships and internal records.
Education
Languages
Summary
Versatile professional experienced in logistics, customer service, sales, and team leadership. Skilled in client relationship management, problem-solving, and process coordination across diverse roles.
Key Achievements
- Handled customer issues related to medical treatments, prescriptions, and memberships through documentation and escalation management at Nolan Transportation Group.
- Coordinated directly with physicians and insurance providers via multiple channels to verify member coverage, ensuring compliance and accuracy.
- Supervised and trained new customer service agents, maintaining operational efficiency and service quality across roles.
Experience
Freight Broker
Drafted tickets, emails, and internal escalations to resolve customer issues related to medical treatments, prescriptions, and memberships., Managed billing, shipping, and product-related concerns to ensure timely and accurate resolution., Coordinated directly with physicians and insurance...
Medical Office Assistant
Customer Service Expert - Sales Expert
Customer Service Expert
Assisted customers via email, tickets, and chat on shipping, payments, and legal inquiries., Trained and supervised new agents to ensure smooth onboarding and operational consistency.
Sales Point Manager & Head Seller
Guided customers in product selection and provided maintenance tutorials to ensure informed purchases., Consistently met sales goals while overseeing product assembly and quality control.
Freelance Advisor & Tour Guide
Delivered personalized tour experiences while promoting travel packages., Coordinated logistics, documentation, and records for domestic and international travelers., Led guided tours, ensuring safety, engagement, and cultural immersion.