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Tirza
HR Workday Functional Analyst
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Competencies
Experiencia demostrada en Training and Onboarding.
Experiencia demostrada en Performance Improvement.
Experiencia demostrada en Process Optimization.
Experiencia demostrada en Basic Process Automation.
Experiencia demostrada en Coaching and Mentoring.
Education
Languages
Summary
HR Workday Functional Analyst buscando nuevas oportunidades
Experience
Trainer / Facilitator
Lead onboarding programs for new agents across three operational categories within the Affirm account.. Facilitate training sessions, team huddles, and workshops focused on performance and engagement.. Monitor trainee progress and provide coaching to accelerate ramp-up time and improve productivity.. Develop action plans in collaboration with team leaders to support KPI achievement.. Identify workflow inefficiencies and support continuous improvement initiatives.. Assist in automating training reports and tracking tools using Microsoft Excel and internal systems to reduce manual administrative tasks.. Standardize training materials and documentation in coordination with supervisors.
Loan Agent (Affirm Account)
Assisted customers with loan applications while maintaining high service quality and compliance standards.. Managed high-volume service queues while consistently meeting punctuality and performance metrics.. Applied strong conflict resolution and communication skills in customer interactions.. Documented customer interactions and supported internal reporting processes.. Contributed to workflow improvements and supported basic automation of reporting and case tracking tasks.