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Tiffany
Customer Service Representative with 3 years of experience in telecommunications
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Competencies
Handled customer interactions via phone and email, ensuring client needs were met effectively.
Provided clear, professional responses to customer inquiries, facilitating understanding.
Diagnosed and resolved technical issues related to telecommunication services.
Worked with team members to improve customer service processes and share best practices.
Education
Summary
Dedicated customer support professional with a focus on telecommunications and a track record of process improvement.
Key Achievements
- Managed and resolved an average of 50 customer queries daily, maintaining high satisfaction levels.
- Progressed from entry-level support agent to senior representative within 2 years.
- Implemented new troubleshooting protocols that improved call resolution time.
Experience
Office Supervisor
Maintains office services by organizing office operations and procedures., Prepared payroll; controlled correspondence, Managed and trained customer service representatives.
Customer Service
Handled outbound calls, using computerized systems ran surveys via telephone., Communicated with both domestic and international members.
Customer Service
Handled outbound calls, using computerized systems ran surveys via telephone., Communicated with both domestic and international members.
Sales Associate/ Cashier
Verify products and services, as well as verify customers’ identity and authenticate account balances., Respond to customer inquiries and prepare vouchers for payment, deposit slips, receipts and other related documents.