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Thomas
Barman y agente de ventas con +5 años en Hospitalidad y Energía
Contact
Competencies
Aplicó técnicas avanzadas en preparación de cócteles y servicio al cliente en bares reconocidos.
Manejó inventarios y colaboró con equipos para mantener la calidad del servicio.
Desarrolló habilidades en negociación y gestión de relaciones en el sector energético.
Resolvió problemas técnicos y brindó asistencia en español e inglés a clientes de servicios de telecomunicaciones.
Administró necesidades de facturación y resolvió quejas en sistemas de clientes.
Education
Languages
Summary
Profesional con experiencia en coctelería, servicio al cliente, ventas y soporte técnico, con habilidades en negociación, atención bilingüe y gestión de inventarios.
Key Achievements
- Generó experiencias memorables en eventos culturales y actividades especiales en bares
- Desarrolló habilidades en negociación y gestión en el sector energético
- Gestionó inventarios y colaboró en equipos de alto rendimiento en servicios de atención al cliente
Experience
Bartender specialized in mixology
Acquired advanced skills in cocktail and beverage preparation, Ensured exceptional customer service, Specialized in creating memorable experiences during cultural events and special activities, Managed inventory and collaborated with the team to deliver a high-quality experience.
Bartender specialized in mixology
Developed skills in cocktail and beverage preparation, Ensured quality and customer service, Crafted personalized experiences during cultural events and special activities, Managed inventory and collaborated closely with the team to deliver an exceptional dining experience., Participated in training sessions on new trends in mixology and service.
Energy Services Sales Agent
Developed strong skills in negotiation and relationship management, Gained understanding of the energy market in Spain, Cultivated skills in the commercial sector and committed to delivering results.
Bilingual Agent (Customer service - Technical support)
Provided specialized assistance to clients in Spanish and English, Resolved technical issues related to internet, telephone, and television services, Specialized in diagnosing problems, incident resolution, and guidance on equipment configurations.
Bilingual Agent CSR y TSR
Managed customer billing needs, Developed technical skills in billing systems and databases, Ensured accuracy in updating customer accounts and resolved complaints.