Theresa - Customer Care Specialist at Merchants SA with over 6 years in Customer Service

Orange Farm, Gauteng, South Africaen

Consistently resolved customer queries, enhancing satisfaction and retention.

Managed comprehensive HR and finance administration, streamlining store operations at Woolworths.

Published on CazVid

Summary

Theresa is a seasoned customer care agent and store administrator, skilled in client support, HR, and finance operations. Adept at conflict resolution and CRM systems, she excels in delivering quality service and administrative efficiency.

Key Achievements

Delivered high-quality customer service, processing transactions and handling complex requests efficiently.

Skills

Customer ServiceExpert

Extensive experience in delivering exceptional customer support and resolving conflicts effectively.

Administrative SupportAdvanced

Proficient in managing HR, finance, and payroll functions to ensure smooth store operations.

Communication SkillsExpert

Strong active listening, clear call handling, and conflict resolution abilities.

CRM & Call HandlingAdvanced

Skilled in CRM systems and inbound call management to deliver seamless customer experiences.

Languages

EnglishIsiZulu

Experience

Customer Care Agent Hybrid

Merchants SA

2020 - 2026

Assist resolve customers queries and requests.. Providing Customer Service.

Store Administrator Finance/HR

Woolworths

Handling the store's Human Resources administration, Finance Administration, Payroll Administration and providing Administrative support to every department.. Handling all incoming and outgoing calls of the store and delivering exceptional customer service.

Customers Service Consultant

Woolworths

2010 - 2010

Processing customers payments purchases, returns and exchanges.. Handle all Customers Service & WFS queries and requests.. Delivery quality customer service to all Customers.