Theresa - Customer Care Agent at Merchants SA

Delivering high-quality customer support through active listening and effective communication.

Resolving customer disputes efficiently to maintain positive relationships and satisfaction.

Proficient in CRM systems and inbound call management to ensure seamless service delivery.

Managing HR, finance, and operational tasks to support store and customer needs.

Assist resolve customers queries and requests.. Providing Customer Service.

Handling the store's Human Resources administration, Finance Administration, Payroll Administration and providing Administrative support to every department.. Handling all incoming and outgoing calls of the store and delivering exceptional customer service.

Processing customers payments purchases, returns and exchanges.. Handle all Customers Service & WFS queries and requests.. Delivery quality customer service to all Customers.