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Customer Service and Payroll Support with 5+ years of experience in client management
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Competencies
Handled inquiries and resolved issues for customers across various sectors.
Assisted in managing employee attendance records and payroll-related documents.
Supported hiring processes through candidate screening and onboarding activities.
Helped train team members on products and internal tools to promote best practices.
Education
Languages
Summary
Versatile professional experienced in customer service, payroll support, and recruitment assistance across diverse industries.
Key Achievements
- Supported payroll team in updating attendance reports and employee absence records.
- Provided customer support across multiple industries, resolving inquiries and guiding clients.
- Assisted in hiring processes through candidate profiling and onboarding support.
Experience
Payroll Assistant (Aprendiz)
Assisted the payroll department with tasks such as updating reports on vacations, sick leave, and other absences for employee payments., Supported the hiring process by profiling candidates and guiding them through to the contract signing.
Customer Service Advisor
Scheduled technician visits., Resolved billing inquiries., Addressed general questions regarding insurance accounts and products.
Customer Service Advisor
Assisted customers with questions about credit history and scores., Supported new team members with product and tool inquiries., Promoted best practices through training and direct support.
Sales and Customer Service Advisor
Handled customer claims., Resolved general inquiries., Offered additional products to enhance the customer experience.
Customer Service Advisor
Manage pension-related forms and processes.