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Customer Service & Training Specialist with 8+ years of team leadership
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Competencies
Extensive experience in resolving customer issues, handling complaints, and maintaining high satisfaction levels.
Led and motivated teams in a fast-paced customer service environment, managing staff development and performance.
Designed and delivered training programs for new and existing employees, focusing on technical and sales protocols.
Managed and supported Microsoft 365 migrations and implementations to optimize organizational workflows.
Applied strong organizational and communication skills to streamline processes and facilitate team coordination.
Education
Languages
Summary
Experienced in leading customer service teams, delivering employee training, and managing technical implementations.
Key Achievements
- Led customer service teams at Foundever, developing action plans and motivating staff to meet targets.
- Trained and mentored new hires at Telus International, improving protocol adherence and performance.
- Managed and executed Microsoft 365 migrations and implementations, ensuring smooth operations.
Experience
Customer Service Rep, Team Lead, Trainer
Responsible to create action plans, motivating people to achieve targets implementing timelines., Organizational and communication skills., Staff development in customer service and areas.
Customer service and sales rep
Problem-solving skills, time management, great active listening skills, teamwork., Ability to handle customer’s complaints, setting appointments, follow ups to ensure resolutions, Follow procedures, policies and guidelines.
Tech Support and sales Rep and backup Trainer
Collaborating with management, trained new hires on tech and sales protocols., Developing strategies to improve the skills of new and current employees, provide refreshers, deliver trainings, programs and assess learning progress., Monitoring and calibrating staff knowledge and performance.