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Tamara
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Competencies
Demonstrated experience with Customer Care.
Demonstrated experience with Complaint Resolution.
Demonstrated experience with De-escalation.
Demonstrated experience with Issue Documentation.
Demonstrated experience with Case Management.
Education
Languages
Summary
Professional profile
Experience
Customer Support & Sales
Handled 60+ customer interactions per day via chat, email, and phone while maintaining response quality, accuracy, and service metrics.. Resolved account, billing, and operational issues through structured investigation and clear communication.. Managed customer care cases end-to-end, including follow-up, escalation, and documentation.. Maintained a 95% customer satisfaction score and consistently met quality standards in a fast-paced, metric-driven environment.. Strengthened skills in issue triage, pattern recognition, careful verification, and detailed follow-up.
Customer Care Specialist
Delivered customer care support for a global retail brand, assisting 50+ customers daily with orders, returns, product inquiries, and account issues.. Resolved 80% of cases on first contact with empathy and professionalism while maintaining brand standards.. Documented customer interactions accurately and followed up to ensure complete resolution.. Collaborated with internal teams to escalate and resolve complex cases.. Maintained high customer satisfaction and quality scores in a high-volume, remote environment.
Talent Acquisition Coordinator
Reviewed 500+ applications and completed 200+ initial interviews across service, marketing, and technology roles.. Maintained organized documentation, process consistency, and coordination with hiring stakeholders.. Reduced hiring time by 20% through structured workflow support and remote process management.. Strengthened communication, follow-up, and customer-facing coordination skills.
Skills
Video Transcript
Tamara cv
I'm a motivated and professional person with experience in customer support and logistics. I'm proficient also in dispatching software and Microsoft Office Suite. Also, I have a strong leadership and team coordination and I'm a good communicator both in Spanish and English. I have a Z1 and also I'm very focused on customer satisfaction.