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Swapnil
Customer Support & IT Specialist with 10+ years in Tech Support and Customer Service
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Competencies
Proficient in multi-channel customer support, resolving technical issues efficiently and enhancing customer experience.
Skilled in diagnosing and resolving software and hardware issues across various platforms and tools.
Experienced in providing remote IT support, software installation, and troubleshooting for diverse clients.
Capable of managing email marketing, social media campaigns, and lead generation activities.
Proficient in MS Office suite, including advanced Excel, MS Word, PowerPoint, and data handling.
Education
Languages
Summary
Swapnil is a dedicated professional with over a decade of experience in customer support, technical troubleshooting, and IT support. Skilled in multi-channel support, remote assistance, and software management, he consistently enhances operational efficiency and customer satisfaction.
Key Achievements
- Successfully managed multi-channel support (email, chat, voice) for Cloud Flex INC, improving customer resolution times.
- Streamlined troubleshooting processes, reducing software downtime and enhancing user satisfaction.
- Led email and social media marketing campaigns, generating leads and increasing engagement for Deals OF Loan.
- Expertise in remote support, ticketing tools, and software installation, ensuring efficient IT operations.
Experience
Customer Support Executive
Email Process. Chat Process. Voice Process. Teams. Outlook. O365. Google Sheet. World. Excel. Cloud-based Software. One Drive. Software Troubleshooting. Slack. Zendesk CRM. Ticketing Tool (Jira). Scheduling Calendar (Google)
Tech Support
Software Handling. Outlook. Ticketing Tool (Jira And Mantis). Software Troubleshooting Remote Support and Office 365. MS Word. MS Excel. MS PowerPoint. Advance Excel. MS Teams. Slack. CRM. To give the demo related to the software as well as mobile application. Email Process. Chat Process. Voice Process. Other Tools
Senior Network Relationships Manager
Email Process. Chat Process. Voice Process. Email Marketing. Social Media Marketing. Lead Generation. MS Office. Advance Excel. Outlook. Office 365. CRM
Data Feeding
MS Office. Outlook. Plan Drawing
Skills
Video Transcript
IT engineer
My name is Sunil. Basically I am IT engineer, working in IT branch. I have about six years of experience and in customer support, as like a customer service, above five years. And my roles as a company was there in the process, chat process, voice process, to do the technical software. Suppose customer is interested to onboard the client and solving the issues related to the software. Suppose customer having the issue related to the software is not working or login issue, just taking the end from customer side and solving the issue related to the software.