This is my profileContact via CazVidSusana
Customer Service & Training Specialist with diverse contact center experience
Contact
Medellín, Antioquia, Colombia
Available on CazVid
Competencies
Customer ServiceIntermediate
Provided customer support for Altice/Optimum campaigns, resolving queries and maintaining service quality.
Training & DevelopmentIntermediate
Assisted in onboarding and training new hires at the contact center, enhancing team performance.
Credentialing & Back Office SupportIntermediate
Handled credentialing activities and back office tasks to support health management services.
Communication SkillsAdvanced
Acted as a liaison between customers and the company, ensuring clear and effective communication.
Education
HIGH SCHOOL
Colegio de la Universidad Pontificia Bolivariana
Completed 2021
Languages
SpanishNative
EnglishC1
Summary
Experienced contact center professional with roles spanning customer support, training, and credentialing, demonstrating versatility and commitment to service quality.
Key Achievements
- Progressed from Customer Service Representative to New Hire Trainer at ESTRATEGIAS CONTACT CENTER MEDELLIN
- Carried out credentialing responsibilities as Back Office Agent at THIRD WAY HEALTH
- Participated in multiple roles contributing to customer support and team training
Experience
CUSTOMER SERVICE REPRESENTATIVE FOR ALTICE / OPTIMUM CAMPAIGN
ESTRATEGIAS CONTACT CENTER MEDELLIN
FEBRUARY 2023 - AUGUST 2023
NEW HIRE TRAINER ALTICE / OPTIMUM CAMPAIGN
ESTRATEGIAS CONTACT CENTER MEDELLIN
AUGUST 2023 - NOVEMBER 2023
BACK OFFICE AGENT - CREDENTIALING SPECIALIST FOR ASTRANA HEALTH MANAGEMENT
THIRD WAY HEALTH
DECEMBER 2023 - FEBRUARY 2025
Skills
Customer ServiceTraining & DevelopmentCredentialing & Back Office SupportCommunication Skills
Published on CazVid - Jul 3, 2025