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Stephanie

Customer Service & HR Specialist with 4+ years of diverse industry experience

Video resume

Customer Service & HR Specialist with 4+ years of diverse industry experience
Please record a video speaking in English about your experience.

Contact

Guatemala City, Guatemala, Guatemala
Open to remote
Available on CazVid
Contact via CazVid

Competencies

Customer ServiceAdvanced

Provided customer support and resolved issues efficiently at Conduent.

Human Resources SupportIntermediate

Contributed to hiring process improvements and workplace motivation at Blue Comet Logistics.

Communication SkillsAdvanced

Effectively communicated with clients and team members to foster engagement and resolve issues.

Technical SkillsIntermediate

Utilized advanced Excel, Google apps, and Word management for data organization and reporting.

Negotiation & ProspectingIntermediate

Engaged in prospecting, negotiations, and client follow-up to support business growth at Blue Comet Logistics.

Education

Middle School
Colegio Bilingüe Rossel
Completed 10/2016
University
Mariano Galvez de Guatemala
Completed 10/2022

Languages

Spanish
English

Summary

Dedicated professional with experience in customer service, human resources, and merchant support, demonstrating strong communication, organization, and problem-solving skills across diverse industries.

Key Achievements

  • Developed a faster and more organized hiring process at Blue Comet Logistics
  • Supported merchants at Uber Eats to improve visibility and order volume
  • Supported customers at Conduent with excellent resolution skills

Experience

Customer service advocate

Conduent
11/2022 - 02/2023

Excelent resolution skills

Vacation planner

Blue Comet Logistics
03/2023 - 01/2024

Negotiation, Cold calling, Cold emailing, Prospecting, Client follow-up, Working under pressure, Goal oriented, Attention to detail

Human Resources Assistant

Blue Comet Logistics
02/2024 - 12/2024

Developed a method to make the hiring process faster and more organized., Contributed to reducing stress among coworkers through active breaks and motivating them with rewards such as free lunches or gift cards, etc., Organization Skills., Goal Oriented., Communication Skills., Confidentiality and...

Merchant Success Specialist

Telus International
01/2025 - 07/2025

Supported restaurants and merchants on the Uber Eats platform to improve visibility and increase order volume., Conducted outreach via phone and email to schedule personalized consultations., Guided partners on optimizing their profiles using the Uber Eats Manager app, including menu setup, photos,...

Skills

Customer ServiceHuman Resources SupportCommunication SkillsTechnical SkillsNegotiation & Prospecting
Published on CazVid - Jul 3, 2025
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