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Steeve
Customer service
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Competencies
Designed and delivered English language curriculum to diverse student groups.
Provided solutions and maintained positive customer relationships through effective communication.
Applied critical thinking to troubleshoot issues and enhance learning/ service outcomes.
Proficient in MS Office and Google Suite for lesson planning and customer interaction documentation.
Facilitated engaging discussions, supported student confidence, and maintained customer rapport.
Education
Languages
Summary
Experienced educator and customer service professional skilled in communication, critical thinking, and technical tools. Adept at creating engaging learning environments and maintaining customer satisfaction.
Key Achievements
- Taught English fundamentals focusing on grammar, vocabulary, reading, and writing.
- Encouraged critical thinking and discussion among students to improve engagement.
- Assisted customers effectively, resolving technical issues and complaints in a retail environment.
Experience
English Teacher
Teach students the fundamentals of the English language, including grammar, vocabulary, reading comprehension, and writing skills., Encourage students to engage in discussions, think critically, and express their ideas clearly. Creating an environment where students feel comfortable participating and exploring different perspectives., Provide guidance and support to students. Helping students develop confidence, improve their communication skills, and navigate any challenges they might face in their academic or personal lives.
Sale Assistant
Assist customers by resolving issues, answering questions, and providing solutions to problems. From troubleshooting technical issues to handling complaints and ensuring customer satisfaction., Provide accurate and relevant information about products, services, policies, and procedures, Build and maintain positive relationships with customers by being empathetic, patient, and professional.