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Credit Card Specialist and Medical Interpreter with diverse customer service skills
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Competencies
Provided tailored support and guidance to customers in banking and healthcare settings.
Facilitated clear information exchange across diverse groups, including non-English speakers and medical teams.
Ensured adherence to financial regulations and HIPAA guidelines during role activities.
Accurately translated medical information, bridging language gaps in healthcare communication.
Addressed and resolved client inquiries and technical issues efficiently.
Education
Languages
Summary
Experienced in financial and medical environments, specializing in communication, compliance, and customer support.
Key Achievements
- Managed and optimized credit card services at Scotia GBS / Tangerine, ensuring compliance and customer satisfaction.
- Streamlined communication processes in medical settings, reducing misunderstandings and improving patient care.
- Accurately translated complex medical terminology and HIPAA-compliant information between medical professionals and patients.
Experience
Credit Card Specialist
Managing and optimizing credit card services, ensuring compliance with regulations, and providing exceptional customer support., Analyzing credit applications, assessing creditworthiness, and assisting customers with their credit card inquiries.
Medical Interpreter
Collaborated with the clinical team to ensure seamless patient care, streamlining communication processes, and reducing misunderstandings., Enhanced patient understanding by accurately translating medical terminology and complex concepts between medical professionals and patients., Ensured clear communication by providing precise interpretation of doctors' instructions, diagnoses, and prescriptions to non-English speaking patients., Followed ethical codes to protect confidentiality of patient medical information., Maintained strict confidentiality, adhering to HIPAA guidelines while handling sensitive medical information during the interpretation process., Explained hospital policies and procedures to provide assistance to patients with limited English proficiency.