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Customer Service & Administrative Professional with 10+ years in Hospitality and Public Admin
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Competencies
Handled reservations, modifications, and inquiries for hotels, travel, and hospitality platforms, ensuring high-quality guest experiences.
Supported organizational operations through document preparation, translations, meetings coordination, and office management.
Monitored project budgets, prepared quotations, and managed payments and resource balances for UNDP projects.
Performed simultaneous translation of engineering documents and technical correspondence between Spanish and English.
Proficient in Windows OS, Microsoft Office Suite, Acrobat Reader, developing digital materials and handling office software.
Education
Languages
Summary
Versatile professional with over a decade of experience in customer service, administrative support, translation, and project management. Skilled in handling reservations, financial monitoring, and document translation, with proven ability to adapt across industries and roles.
Key Achievements
- Provided comprehensive customer service across hospitality, travel, and Airbnb platforms, ensuring effective reservations and account management.
- Developed administrative procedures and translated technical documents in engineering, improving communication accuracy and workflow.
- Managed project budgets, procurement, and financial monitoring for UNDP-related initiatives, ensuring compliance and efficient resource use.
Experience
Project Advisor – Angie
Advised home owners to improve their homes with several projects and cross sale.
Reservations sales representative Wave 2
Making reservations, modifications and, cancellations for guest stays., Offering enrollments for our program of Hilton Honors., Providing information of Hilton Grand Vacaciones and American Express Hilton Card.
Community Education Airbnb
Provide information and educate to our Host and Guest regarding their accounts, reservations, or payments from Airbnb platform.
Customer Sales Representative- Travel Advisor
Making reservations for different hotels by Choice Hotels Brand as a call forwarding agent and general reservations agent.
Customer Sales Representative – Travel Advisor
Booking different hotels on the US, Canada and other countries.
Secretary and Translator of the Engineering Department
Development of administrative letters, Simultaneous translations of engineering documents from Spanish to English and vice versa., Quotations, Purchases of building materials, Minutes.
Financial Management
Quotations for goods and services., Monitoring the purchasing process., Development of administrative actions., Responsible for the development, control and operation of the project budget., Control of balances of the resources assigned by financial sources., Communication with the banks to obtain...
Social Communicator Assistant and Assistant for the Commission to Reform the State
Development of Administrative letters and badges., Keep track for the Journalistic articles according to topics relevant to the timetable for the period [contact hidden] for the implementation of the peace agreements., Photographs, Carrying out the design and layout of invitations, envelopes, diplomas for...
Secretarial Assistant for Data Processing via Internet
Preparation of articles on how to implement business to place them in various websites., Carrying an informative database of the articles that were transmitted to the Internet.
Secretarial and Administrative Assistant
Quotations for goods and services., Monitoring the purchasing process., Development of administrative actions.