Sporah - Customer Support Representative

Demonstrated experience with Microsoft Office packages.

Demonstrated experience with Basic knowledge about computer networking.

Demonstrated experience with Visual documentation for accountability purposes.

Demonstrated experience with Learning new software packages.

Delivered high-quality support to customers resolving over 50+ queries daily.. Maintained customer satisfaction score through timely, empathetic communication.. Balanced multiple chats simultaneously with efficiency and accuracy.. Supported a client base of over 200 users, helping them navigate digital platforms and troubleshoot account issues.. Managed all chat support responsibilities independently during weekend shifts, maintaining SLAs.. Provided feedback to improve helpdesk documentation and reduce repetitive inquiries.