Sporah

Customer Support Representative

Contact

Republic of Uganda, Uganda

Available on CazVid

Contact via CazVid

Competencies

Microsoft Office packagesIntermediate

Demonstrated experience with Microsoft Office packages.

Basic knowledge about computer networkingIntermediate

Demonstrated experience with Basic knowledge about computer networking.

Visual documentation for accountability purposesIntermediate

Demonstrated experience with Visual documentation for accountability purposes.

Learning new software packagesIntermediate

Demonstrated experience with Learning new software packages.

Languages

FrenchBASIC

EnglishFLUENT

Summary

Customer Support Representative open to new opportunities

Experience

Customer Support Representative

Orange Holdings LTD

2022 - Present

Delivered high-quality support to customers resolving over 50+ queries daily.. Maintained customer satisfaction score through timely, empathetic communication.. Balanced multiple chats simultaneously with efficiency and accuracy.. Supported a client base of over 200 users, helping them navigate digital platforms and troubleshoot account issues.. Managed all chat support responsibilities independently during weekend shifts, maintaining SLAs.. Provided feedback to improve helpdesk documentation and reduce repetitive inquiries.

Client Services Assistant intern

LightPath Tech

2020 - 2022

Skills

Microsoft Office packagesBasic knowledge about computer networkingVisual documentation for accountability purposesLearning new software packages

Published on CazVid - Aug 11, 2026

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