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Sonia

Customer Service & Sales Professional with over 10 years of experience

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Bogotá, Bogota D.C., Colombia
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Competencies

Customer ServiceExpert

Extensive experience in providing personalized support, resolving issues, and ensuring customer satisfaction.

Sales & PromotionAdvanced

Proven ability to promote products and close sales in retail, telecommunications, and online platforms.

Product OrganizationIntermediate

Skilled in managing inventory, organizing displays, and maintaining product rotation for optimal sales.

Communication SkillsAdvanced

Strong interpersonal skills demonstrated through consistent client engagement and team collaboration.

Education

Mercadeo y publicidad
Fundación Universitaria Compensar
2021
Bachiller
Liceo Femenino Mercedes Nariño
Completed 2009
primaria
Liceo Femenino Mercedes Nariño
Completed 2004

Summary

Dedicated professional with over a decade of expertise in customer service, product promotion, and sales across retail, telecommunications, and online customer support. Skilled in managing client relationships, promoting products, and ensuring operational efficiency.

Key Achievements

  • Delivered personalized customer service across multiple roles, enhancing client satisfaction and loyalty.
  • Managed product promotion and sales, consistently achieving sales targets in retail and telecommunications sectors.
  • Streamlined customer follow-up processes at Amazon, ensuring compliance with company policies and reducing issue resolution time.
  • Developed strong organizational skills through inventory management and product organization in retail environments.

Experience

Promotora

Vinculamos Gef y Punto blanco
2011 - 2012

Responsables de brindar atención de servicio al cliente personalizado. promoción. información. asesoría y venta de productos tangibles como ropa. organización. rotación y surtido de productos de almacén. montaje de pines marcación de precios

Asesora comercial

Une Telecomunicaciones
2013 - 2015

servicio al cliente personalizado. información. promoción. asesoría y venta de productos intangibles. organización. gestión y control de operaciones

Asesora comercial

Conmovil SAS
2015 - 2018

servicio al cliente personalizado. asesor comercial tienda a tienda. asesoría y venta de productos intangibles y tangibles

CS Associate

Amazon
2018 - 2024

Atención al cliente en el área de seguimiento de actividades del cliente que infringen términos y condiciones con la empresa

Skills

Customer ServiceSales & PromotionProduct OrganizationCommunication Skills
Published on CazVid - Aug 4, 2026
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