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Sofía
Customer Service Professional with 3+ years in BPO and Education
Video resume
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Competencies
Skilled in addressing customer needs with professionalism, ensuring positive experiences and issue resolution.
Fluent in English and Spanish, facilitating effective communication across diverse audiences.
Proficient in MS Office tools, supporting efficient data management and reporting tasks.
Able to quickly adjust to new roles and environments, demonstrated by transition from BPO to education.
Education
Languages
Summary
Dedicated customer service agent with over 3 years of experience in BPO environments and recent teaching background. Bilingual in English and Spanish, skilled in MS Office, with a strong commitment to delivering exceptional support and fostering effective communication.
Key Achievements
- Delivered exceptional customer support at Fusion B.P.O and Teleperformance, ensuring high client satisfaction.
- Enhanced communication skills through bilingual proficiency, improving team collaboration and customer interactions.
- Transitioned seamlessly from BPO roles to educational environment, demonstrating adaptability and commitment to professional growth.
Experience
Customer service agent
Customer service agent
English teacher
Skills
Video Transcript
Virtual assistant
Hello, my name is Sophia and I'd love to work as a virtual assistant. I have experience in a customer service because I have worked in a call center during three years and my second experience in call center was in teleperformance that I learned a lot and I already finished the university, I have a degree in English.