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Sales and Service Agent
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Competencies
Extensive experience in handling customer inquiries, complaints, and support across multiple channels.
Proficient in clear, effective communication tailored to diverse customer needs.
Skilled in managing multiple tasks efficiently to meet deadlines and deliver timely support.
Meticulous in logging information and ensuring accuracy in customer interactions.
Education
Summary
Dedicated customer service professional with over 20 years of experience in multi-channel support, complaint resolution, and client engagement. Skilled in communication, teamwork, and attention to detail to enhance customer satisfaction.
Key Achievements
- Provided exceptional multi-channel support, ensuring customer satisfaction across calls, emails, and chats.
- Handled order management and post-sale support, contributing to improved customer retention.
- Logged and resolved complaints efficiently, enhancing service quality and customer trust.
Experience
Sales and Service Agent
sales and services. sales capturing
Customer Services Agent
Handling customer enquiries. Order management. post sale support
Customer Service Agent
handling customer inquiries via email , calls & chat.. sales and renewals of Insurance Policies. logging of complaints