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Simphiwe
Customer Service & Administrative Support Specialist with experience in Education and Public Sectors
Video resume
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Competencies
Skilled in delivering friendly, professional service via email and phone, improving client satisfaction.
Proficient in capturing, updating, and maintaining accurate data records to support administrative functions.
Experienced in creating reports, managing emails, and organizing data using Word, Excel, and Outlook.
Effectively prioritizes tasks to meet deadlines in fast-paced environments.
Collaborates well within teams to achieve common goals and improve workflow.
Education
Languages
Summary
Dedicated professional with strong skills in customer service, data management, and administrative support. Experienced in enhancing operational efficiency in educational and government environments. Committed to delivering quality service and maintaining accuracy.
Key Achievements
- Provided efficient customer service and administrative support, enhancing user experience at the University of the Free State.
- Performed maintenance, gardening, and stock handling duties, contributing to smooth daily operations at Gauteng Department of Education.
- Maintained accurate data records and managed student registration processes, ensuring data integrity and operational efficiency.
Experience
General Worker
Performed daily cleaning and maintenance duties.. Loaded and unloaded stock from delivery trucks.. Assisted with gardening and landscaping tasks.. Organized and moved items within storage areas.. Operated delivery vehicles when required.
Assistant Officer
Provided professional and friendly customer service via email and telephone.. Assisted with student registration and administrative processes.. Captured, updated and maintained accurate data records.. Identified and corrected inconsistencies.. Handled telephonic, walk-in and electronic enquiries.. Supported examination administration duties.. Ensured timely responses to customer queries.
Skills
Video Transcript
Video Transcript 1
Good day, my name is Mathabe. I'm 27 years old. I have got a driver's license with PDP. I have three years' experience as a driver. I'm currently unemployed, looking for employment. I have grade 12 also.