This is my profileContact via CazVidSilvana
Customer Experience Advisor with varied banking and insurance roles
Contact
Lima, Lima Province, Peru
Available on CazVid
Competencies
Customer ServiceAdvanced
Delivered customer support and sales in banking and insurance sectors.
CommunicationAdvanced
Effectively explained products and resolved client doubts in a call center environment.
Client Relationship ManagementIntermediate
Maintained and managed customer interactions to support client retention.
Sales SupportIntermediate
Assisted in promoting banking and insurance products to clients.
Education
Administración de Negocios Bancarios y Financieros
IFB CERTUS
Completed Actualidad
I.E.P Los Dominicos de Palao
Completed 2014
Summary
Dedicated customer experience specialist with experience in banking and insurance sectors, focusing on client support, communication, and product information dissemination.
Key Achievements
- Handled customer inquiries and sales in telebanking for Scotiabank.
- Progressed from customer service to senior advisor roles within Scotia Contacto.
- Provided insurance information and resolved client queries at A365.
Experience
Asesor de Experiencia al cliente
Scotia Contacto
Febrero 2019 - Octubre 2022
Atención al cliente y ventas en la banca telefónica que atendía la cartera de clientes del banco Scotiabank.
Asesor Senior de Experiencia al cliente Pool Reclamos
Scotia Contacto
Noviembre 2022 - Julio 2024
A365
Noviembre 2024 - Enero 2025
Comunicarse con los clientes para brindarles información sobre su seguro y disolver sus dudas.
Skills
Customer ServiceCommunicationClient Relationship ManagementSales Support
Published on CazVid - Jul 3, 2025