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Customer Service Specialist with 8+ years in Healthcare and Retail
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Competencies
Exceptional ability to address customer needs, build rapport, and ensure positive interactions across various industries.
Skilled in clear, empathetic communication via phone, chat, and video calls to enhance customer experience.
Experienced in training staff, maintaining operational standards, and managing logistics in warehouse settings.
Proficient in Word, Excel, Outlook, Webex Teams, and multi-line phone systems, supporting efficient workflows.
Education
Languages
Summary
Experienced in building customer rapport, resolving inquiries, and supporting operational excellence across healthcare and retail sectors. Adept at communication, organization, and technical tools to deliver outstanding service.
Key Achievements
- Acted as primary liaison between providers, patients, and review teams, ensuring seamless communication and service quality at Evicore Healthcare
- Resolved diverse customer inquiries efficiently, improving customer satisfaction metrics at Amazon
- Led training and maintained organization standards as Warehouse Supervisor, optimizing operational workflows at The Gazette
Experience
Customer Service Representative
Acting as liaison between providers, patients, and the Evicore review team, Providing excellent customer service through every interaction with customers and peers
Customer Service Representative
Acting as a liaison, Answering customer inquiries through phone and chat, Assisting callers with package tracking
Single Copy Warehouse Supervisor
In charge of training, Maintaining organization and cleanliness of the warehouse, Overseeing employee performance in the single copy newspaper division, Ensures every delivery location is clean and tidy, free of debris and removal of old newspapers