Experienced Construction Project Manager with a proven track record of delivering large-scale projects efficiently and within budget.
Developed and implemented project plans, schedules, and resource allocations.
Managed multi-million dollar budgets ensuring cost control and financial reporting.
Led diversified teams across projects, fostering collaborative work environments.
Negotiated contracts with vendors and clients to ensure project scope and terms were met.
Sitel
Started as a customer service representative for the Best Buy project., Moved to Mission control dedicated to problem solving and dealing directly with players and vendors., Transitioned to a sales project for Comcast, offering services, upgrades, and new plans to clients., Mentored new agents on client engagement and service benefits., Audited sales for legitimacy and ensured clients understood their purchases.
Sitel
Handled sensitive banking information for RBS Citizens., Assisted clients with credit card inquiries and account statuses., Identified potential fraud and communicated with clients about issues., Helped clients transition from paper to online statements.
Platinum Care Services
Provided customer service on an online platform, coordinating with various departments for solutions., Handled calls, chats, and emails simultaneously, providing feedback on games., Promoted to level 2 agent, overseeing group performance and process adherence., Served as QIP host for high-roller players, ensuring comfort and satisfaction., Led quality assurance evaluations and created training materials for agents.
High School Diploma
Bachelor of International Trade and Logistics
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