Tatiana - Customer Service & Training Specialist with 8+ years of team leadership

Extensive experience in resolving customer issues, handling complaints, and maintaining high satisfaction levels.

Led and motivated teams in a fast-paced customer service environment, managing staff development and performance.

Designed and delivered training programs for new and existing employees, focusing on technical and sales protocols.

Managed and supported Microsoft 365 migrations and implementations to optimize organizational workflows.

Responsible to create action plans, motivating people to achieve targets implementing timelines., Organizational and communication skills., Staff development in customer service and areas.

Problem-solving skills, time management, great active listening skills, teamwork., Ability to handle customer’s complaints, setting appointments, follow ups to ensure resolutions, Follow procedures, policies and guidelines.

Collaborating with management, trained new hires on tech and sales protocols., Developing strategies to improve the skills of new and current employees, provide refreshers, deliver trainings, programs and assess learning progress., Monitoring and calibrating staff knowledge and performance.