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Sergio
Freight Dispatcher with 6+ years of logistics and customer service expertise
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Competencies
Coordinated freight operations, scheduling, and communication between drivers, shippers, and clients.
Provided customer support and maintained high satisfaction ratings through effective communication.
Managed shipment monitoring, rate negotiations, and logistical issue resolution.
Supervised staff at the convenience store and trained new hires at the call center.
Negotiated rates with carriers and suppliers to improve service efficiency and cost savings.
Education
Languages
Summary
Experienced freight dispatcher and customer service professional with over 6 years in logistics, retail, and call center roles, skilled in coordination, negotiation, and team leadership.
Key Achievements
- Has been working as an individual freight dispatcher since 2018, coordinating freight operations and managing logistics communication.
- Supervised daily store operations, inventory, and staff at a convenience store from 2016 to 2018, improving operational efficiency.
- Delivered customer support and sales at KM2 Solutions Call Center from 2012 to 2016, exceeding service goals and training new hires.
Experience
Freight Dispatcher
Coordinate freight operations, scheduling, and dispatch for multiple carriers., Manage communication between drivers, shippers, and clients to ensure on-time delivery., Negotiate rates and monitor shipments for efficiency and cost savings., Resolve logistical issues while maintaining strong...
Manager
Oversaw daily store operations, inventory, and staff management., Trained employees to improve customer service and sales performance., Handled cash flow, supplier negotiations, and business reporting., Implemented strategies to increase sales and customer satisfaction.
Sales & Customer Service Representative
Delivered customer support for U.S.-based clients across multiple industries., Consistently exceeded sales and service goals through upselling and problem resolution., Maintained high customer satisfaction ratings through effective communication., Assisted in training new hires on sales and service...