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Sergio
Customer Service Representative with Call Center Experience and Empathy
Video resume
Customer service representative
I'm Sergio from Colombia, who's looking for a customer service representative position and has an amazing empathy
Contact
Medellín, Departamento de Antioquia, Colombia
Open to remote
Available on CazVid
Competencies
Customer ServiceIntermediate
Engaged in direct interaction with customers via calls, emails, and chats to address inquiries.
Communication SkillsIntermediate
Utilized verbal and written communication to effectively resolve customer issues.
EmpathyIntermediate
Displayed strong empathy skills to understand and relate to customer concerns.
Call HandlingIntermediate
Managed inbound and outbound calls, ensuring customer satisfaction and issue resolution.
Summary
Customer service professional with call center experience, skilled in multiple communication channels and empathetic customer interaction, seeking to leverage these skills in a customer support role.
Key Achievements
- Gained experience in various communication channels including calls, emails, and chats
- Handled inbound and outbound customer queries, demonstrating adaptability
- Highlighted empathy and ability to put oneself in customer's shoes to enhance service quality
Skills
Customer ServiceCommunication SkillsEmpathyCall Handling
Published on CazVid - Jul 3, 2025