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Sergio
Logistics Coordinator with 3+ years of supply chain and customer service experience
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Competencies
Handled shipment planning, real-time tracking, document verification, and regulatory compliance to ensure seamless supply chain operations.
Provided bilingual support via phone and chat, resolving customer issues professionally and maintaining high satisfaction levels.
Proficient in Zendesk, Freshdesk, and Microsoft Office suite for workflow efficiency and effective customer and logistics management.
Utilized problem-solving and analytical skills to monitor shipments, identify fraud risks, and resolve logistical issues swiftly.
Ensured adherence to customs processes, transportation laws, and prepared accurate documentation for shipments.
Education
Languages
Summary
Detail-oriented logistics professional with over 3 years of experience managing supply chain operations, coordinating shipments, and delivering bilingual customer support. Skilled in regulatory compliance, documentation, and using dispatch software to optimize workflows.
Key Achievements
- Coordinated logistics operations ensuring on-time, cost-effective deliveries and compliance with customs and transportation laws.
- Supported business workflows by leveraging Microsoft Office tools to streamline processes and improve operational accuracy.
- Provided bilingual customer support, managing inquiries efficiently with high satisfaction scores and tracked performance metrics for continuous improvement.
Experience
Logistics Coordinator
Coordinated with logistics and supply chain teams via phone and chat to ensure on-time and cost-effective delivery of goods and services, Brings strong analytical thinking, accuracy, and problem-solving skills to planning load schedules, monitoring real-time shipment updates, and resolving issues...
Customer Care Representative (Phone, Chat)
Provided high-quality customer support to international drivers via phone and live chat, ensuring prompt and accurate responses in both English and Spanish, focusing on customer satisfaction., Proficient in using Zendesk and Freshdesk for multichannel customer support and efficient ticket...