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Sergio
Contact
Competencies
Experiencia demostrada en Billing Dispute Resolution.
Experiencia demostrada en Account Follow-up.
Experiencia demostrada en Attention to Detail.
Experiencia demostrada en Professional Email Communication.
Experiencia demostrada en Client and Partner Relations.
Education
Languages
Summary
Perfil profesional
Experience
Patient Financial Specialist II
Manage a portfolio of accounts, ensuring timely follow-up on outstanding balances.. Communicate with clients via email and internal systems to resolve payment issues and discrepancies.. Reviewed billing information, account records, and supporting documentation to maintain accuracy and compliance with internal processes.. Coordinated with internal teams and third-party vendors regarding account status updates, payment-related inquiries, and documentation requirements.. Maintain accurate and organized financial records.
Technical Support Representative
Managed high-volume customer support cases while maintaining accuracy and meeting performance expectations.. Supported agents with process-related questions and case follow-up as part of the Floor Support team.. Documented and tracked customer interactions using internal systems to ensure proper follow-up and issue resolution.. Communicated solutions clearly through written and verbal channels.. Developed strong multitasking and problem-solving skills in fast-paced environments.