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Sergio
Logistics and Customer Service Specialist with 5+ years of client support
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Competencies
Utilized tools like Dialpad and Slack to communicate clearly with carriers, clients, and internal teams.
Handled documentation, shipment logs, and CRM data to support operations and process improvements.
Tracked and managed freight shipments end-to-end, ensuring timely updates and exception resolution.
Provided frontline support in hospitality, handling reservations, billing, and client inquiries in English and Spanish.
Supported clients and internal teams in both English and Spanish, enhancing communication and service delivery.
Education
Languages
Summary
Skilled in managing freight logistics, client communications, and customer service with over 5 years of experience. Adept at using CRM tools, handling bilingual support, and ensuring high client satisfaction. Committed to streamlining operations and enhancing service quality.
Key Achievements
- Managed end-to-end freight shipment tracking, ensuring timely updates and proactive resolutions.
- Handled carrier inquiries and client communications effectively, supporting logistics operations in a fast-paced environment.
- Consistently achieved KPIs in customer satisfaction and response times within hospitality customer support.
Experience
Logistics C. Representative
Managed carrier inquiries: provide assistance with technical issues, coordinated bookings, and provided support for U.S. clients., Tracked freight shipments end-to-end, ensuring timely updates and proactive resolution of delays or exceptions., Communicated effectively with carriers, clients, and...
Customer Service Representative – Hospitality Sector
Handled reservations, billing, and customer inquiries with high efficiency and satisfaction for U.S.-based clients., Consistently achieved KPIs in customer satisfaction, response time, and quality metrics., Utilized Dialpad to manage high-volume calls and deliver seamless support in both English...