Sebastian - Electrical Network Design Technician with 5+ years in electrical infrastructure

Barranquilla, Atlántico, Colombiaen

Updated electrical layout plans for urban medium/low voltage networks, improving clarity for stakeholders.

Assisted clients with debt normalization and tailored financing options at AIR-E.

Published on CazVid

Summary

Experienced in electrical network design, customer service, and debt recovery, skilled in communication, problem-solving, and stakeholder collaboration. Adept at managing technical layouts and ensuring client satisfaction.

Key Achievements

Enhanced customer retention by proactively addressing inquiries and resolving issues at ISES SAS.

Skills

Electrical Network DesignIntermediate

Designed and analyzed electrical layouts for urban distribution networks to ensure system clarity and usability.

Customer ServiceAdvanced

Provided client support, handled inquiries, and maintained positive customer relationships across roles.

Debt Collection & RecoveryIntermediate

Assisted clients in resolving outstanding debts, improving account status through personalized solutions.

Communication & NegotiationAdvanced

Effectively resolved disputes, negotiated payment plans, and communicated technical info to diverse audiences.

Experience

Electrical Network Design Technician

BPO Labs

08/2025 - Current

Analyzed and updated electrical layout plans for medium and low voltage distribution networks in specific urban sectors, ensuring clarity and usability for internal and external stakeholders.

Collections and Customer Service Officer

AIR-E

09/2019 - 06/2022

Assisted clients with outstanding debts in normalizing their accounts by advising them on various financing options offered by the company., Handled cases of clients with previous failed negotiations by offering personalized assistance and support to restart the debt settlement process.

Customer Service and Retention Agent

ISES SAS

09/2022 - 02/2023

Provided customer service support by addressing inquiries, resolving issues, and ensuring a positive customer experience through effective communication and problem-solving skills., Applied retention strategies to identify customer needs, handle objections, and offer tailored solutions to reduce...